We pride ourselves on offering a comprehensive selection of products tailored for smoke shops, vape shops, and convenience stores. Our range includes everything from e-cigarettes and Juul products to Delta-8 THC items for vaping enthusiasts. We also cater to traditional smoking needs with a variety of cones, wraps, tobacco leaves, and chewing tobacco. For those interested in herbal and alternative products, we offer Kratom, detox solutions, and a selection of exotic items. Additionally, our miscellaneous category includes nitrous oxide accessories, sex enhancement pills, and flavored gums. Our goal is to meet the diverse needs of our customers with high-quality products in each category. For more details or assistance, our customer support team is always ready to help.
Our business takes compliance with regulations, including the PACT Act (Prevent All Cigarette Trafficking Act), very seriously to ensure responsible and legal operations. The PACT Act primarily governs the sale and distribution of tobacco products, extending to electronic cigarettes and vaping products.
To adhere to the PACT Act, we implement several measures:
Age Verification: We ensure that all customers are of legal age to purchase tobacco and vaping products, adhering to both federal and state age restrictions.
Shipping and Reporting: We follow strict guidelines for shipping tobacco and vaping products, including labeling and packaging requirements. Additionally, we maintain detailed records of sales and shipments as required by the PACT Act, and submit the necessary reports to state and federal agencies.
Product Restrictions: We stay informed about and comply with any restrictions on the sale of certain tobacco and vaping products, based on federal and state laws.
Customer Awareness: We provide clear information to our customers about the legal obligations and restrictions associated with the purchase of tobacco and vaping products.
Regular Compliance Checks: Our procedures and policies are regularly reviewed and updated to ensure ongoing compliance with the PACT Act and other relevant legislation.
By diligently following these guidelines, we aim to provide our customers with a reliable and lawful service, while contributing to the responsible sale and distribution of tobacco and vaping products.
To create a business account with us and access pricing information, you’ll need to go through a registration process on our website. This involves providing your business details, a valid business license, identity information, and contact details. The process is designed to verify that you are a legitimate business entity, which is especially important in our industry. Once your account is set up and verified, you’ll gain access to our pricing information and be able to place orders.
To place an order with us, you first need to have an established business account. Once your account is active, you can log in and select the products you wish to order, adding them to your cart and following the checkout process. If you need to modify an order after it has been placed, this cannot be done directly through the website. Instead, you will need to contact our support team. They can assist you with any changes or adjustments to your order. For more specific details on how to place and modify orders, you can visit our website or get in touch with our customer service.
To place an order with us, we require that you have a valid seller’s permit and a business license, reflecting your authorization to purchase for resale. The minimum value for an order is set at $500. This threshold ensures that we can offer the best possible prices and services to our professional clientele.
Our pricing structure is designed to cater to businesses of various sizes, offering competitive and fair rates for our products. The prices are structured to provide value, especially for bulk purchases, with possible discounts depending on the volume of the order. As for payment methods, we accept a range of options for the convenience of our clients, including credit cards, and bank transfers for wholesale accounts.
Yes, it is possible to modify or cancel your order after it’s been placed. However, to do so, you’ll need to promptly contact our support team. They will assist with any necessary changes to your order. Please note that the ability to modify or cancel may depend on the current status of the order.
Our products are shipped either from our central warehouse in California or our distribution warehouse in Illinois, ensuring efficient and widespread distribution. We have robust delivery capabilities, which enable us to ship products nationwide. Our shipping system is designed to handle both large and small orders, providing reliable and timely delivery to meet the diverse needs of our customers. For specific shipping details or inquiries, please contact our customer support or visit our website.
Currently, our shipping services are limited to nationwide delivery within the country. We do not offer international shipping at this time. This focus allows us to optimize our logistics and ensure prompt and reliable delivery across the nation. For any further inquiries about our shipping policies, feel free to reach out to our customer support team or visit our website for more details.
Our return and exchange policy for defective or unsuitable products is handled on an individual case-by-case basis to ensure that each situation receives the appropriate attention and resolution. We ask that you please reach out to us directly at sales@ecigmasters.com with details of your order and the issues you’ve encountered. Our dedicated customer service team will work with you to address your concerns and guide you through the process of returning or exchanging your items. Your satisfaction is our priority, and we are committed to finding a satisfactory solution to any product issues you may experience.
You can contact our customer support for any queries or assistance with orders. Our team is available from Monday to Friday, 9 am to 6 pm. For convenience, orders can be placed 24/7 through our website. To reach our support team, you can use the contact form on our website, email, or call us directly during business hours. The contact details are provided on our website for easy access.
Our company places a high priority on the safety of our vape and smoking products. We adhere to strict quality control standards to ensure product safety and compliance with relevant regulations. This includes rigorous testing and verification of product sources. We also provide detailed product information and usage instructions to ensure that our customers are well-informed about the safe and responsible use of these products. Our commitment to safety is a cornerstone of our business, ensuring that we supply only reliable and high-quality products.